Shipping policy

How long does it take to process an order?

Please allow 2-5 days for our order to be processed for shipping. We make every effort to fulfill your orders as quickly as possible. Every order is packed with care. 

 

What about shipping?

We currently ship within the US. Shipping times depend on your location.  The UPS/USPS quote 2 - 8 business days for shipping. 

At this time we do not offer international shipping. 

Personalized or custom orders take 3-7 days to create and deliver because they are made-to-order.

Shipping rates are calculated at the time of purchase based on the carrier's current pricing.

 

Returns, Refunds, and Exchanges

All sales are final as all our products are made to order and we take great care in making sure your products arrive in perfect condition. In the rare event, if any of your items are received damaged, please notify us within 7 days after delivery date at info@smittenblooms.com with photos of the damaged products. We will try our best to make it right! We are not responsible for any error made by the shipping carriers, including lost or stolen package once delivered by the delivery service. We are also not responsible for a delay due to force majeur.

*Please note, that the colors of the candles and printed tshirts shown in photos may vary slightly from the actual product due to difference in screen settings and lighting conditions. We strive to represent our products as accurately as possible, but slight variations in color may occur. Thank you for your understanding.*

 

In the event that your order arrives damaged in any way, please email us at info@smittenblooms.com as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.